I've been to Crysal Nail a few times, and I have never had an expereince that matched the one before. The irst time I went, everything was great. The customer service was excellent, I did not have to wait for a while, and I enjoyed the experience. The second time I went, I had to wait a little longer to be waited on, even when I had an appointmnet. Also, the customer service was not as great, but, I disregarded everything. The last time I went, I did not have to wait at all and was helped immediately, even whenI did not have an appointmment. The customer servie was worse than the last time I went, which made me NOT leave a tip. I don't know if I will go there again because the service is not stable.