The salon is new and modern like something you'd expect from a larger city. I researched a number of Kansas City spas and found very few that were modern looking and a place I'd want to take a friend for a first time spa experience. The staff was courteous and friendly. I went it for a 60-minute massage with a friend. We were welcomed with warm foot baths to soak our feet in while we filled out forms (massage history, medical conditions, etc.). I was most impressed by the accommodating staff. I wanted to reschedule the appointment to a day and time that they didn't expect to have two massage therapists in at the same time to do our massages. The receptionist said he'd see what he could do, called me back shortly and had arranged to have just what I wanted. And all this only a day before my original appointment. The only drawback was there were no shower facilities for after the massage so we left rather oily. There's plenty of parking at Zona Rosa (free garages and meter street parking). Tips can't be charged on a debit/credit card but must be paid with cash or personal check.