I know it is pretty easy to speak negatively, when things dont go perfect. I would like to say that the whole moving experience that I received from Rose Moving, was perfect!! The rep that came to my house was on time, professional and covered all my concerns. And there were many. The coordinators from the office, knew exactly what I was going through. They couldnt have been more helpful. When the movers arrived, The driver took control of the whole situation. Eric and his crew were careful, courteous and didn't scratch a thing. I have moved about 10 times in my life, and no matter what we will use Rose again. They also refunded us over $200.00 since our weight was less. If you are moving, this is your company.