I went to Burger King on 33rd Avenue SW in Cedar Rapids this morning with my oldest daughter, a friend, and her daughter.
We had the ABSOLUTE BEST personalized service I have ever had at a fast food restaurant.
The woman that helped us was TERRIFIC! Her name is Diane. She greeted us with a great smile. She then took our order and was very patient while the kids decided what they wanted. She gave us cups for ice water and I asked for a medium size cup and she said sure and gave it to me, still with that great smile. Some restaurants around here won't give you a bigger cup, sadly.
We had our receipts and headed to a booth to set our purses and drinks down, and get the kids settled in. While we were doing that, out comes Diane into the lobby with our tray. She brought it to our table. We asked for sugar, and I followed her up to the counter, she gave me the sugar and only found one spoon and I said that is fine. Little did I know a minute later here comes Diane, she found another spoon to stir our coffees. My friends daughter told her mom she didn't want juice she wanted chocolate milk, and Diane overheard that when she dropped off the spoon. Not long after Diane is at our table with a chocolate milk, much to the little girl's delight! About halfway through our breakfast, Diane was wiping off tables and came by us and asked if everything was okay. MOST DEFINITELY!
On our way out, I asked Diane her name, and I spoke with her manager and told him how VERY IMPRESSED I was with Diane. You know I don't think that smile came off of Diane even once!
I have NEVER had such excellent, above and beyond service at a fast food restaurant. You know, I don't even think I have had such friendly service at normal sit down restaurants.
Diane deserves a raise in my book. So, if you happen to be in Cedar Rapids, I HIGHLY recommend checking out this Burger King. And if you see Diane, tell her 'Hi'.
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