I called the service about an issue I was having with my Plasma TV. Instead of merely making an appointment, the service asked specifically about the problem. After explaining the situation, he made suggestions that I could do to possibly fix the TV. I did as he recommended and sure enough the problem is solved. I strongly recommend this service center for their professionalism and candid service. If I'm ever in the area of this business I will definietly be buying them lunch. THANK YOU SO MUCH!