My family needed to go on a long distance trip to Oklahoma and back. We checked Avis, Enterprise, Alamo and finally Budget. Budget had the best price. We reserved a car online and got their reserved rate guarantee. Included in this rate was unlimited miles. Well, when we arrived early in the morning of our trip, the store clerk informed us that we could only get unlimited miles if we stay in the surrounding states of Utah. And since we are going outside of these states, the whole trip would be imposed to a mileage restriction. We could only use 150 miles a day. He said he would give us an additional 50 miles a day which made it 200 a day. He said there would be a 25 cent charge for each additional mile.
Pros: They honored our USAA coupon for a free car upgrade
Cons: They overpriced us and did not honor the "reservation guarantee" and imposed mile charges