I requested someone to come out and provide an estimate for plantation shutters for five windows. I purchased the shutters - in fact, I doubled the ordered, and had them installed. Working with Michael Hewitt from Budget Blinds was an outstanding experience. When I called for an appointment, one was scheduled within the week. Michael Hewitt arrived on time and was very professional and personable. He listened to my needs and concerns and the process that I had taken to get to deciding on plantation shutters. Michael demonstrated his products and recommended the shutter that fit my needs. The best part of these shutters is that there are no middle bars and the upper and lower sections can be controlled independently - this was just what I was looking for. Michael was skilled at the measuring process and provided an estimate on site. Based on the proposal, I increased the order to include four additional windows. To show his dedication to customer service, Michael called later in the evening to inform me that a new collor choice had just been added by the manufacturer that would better fit my needs. Not too many people would investigate further after the customer had already signed a contract! When the shutters came in, the installer was scheduled. He was also on time, professional and courteous. We had other workers at our home and he was willing to work around them. All packing materials and tools were removed from our home and everything was left neat and clean. Every window was installed perfectly and we have had no problems. We love the product and would highly recommend these individuals to others.