My grandpa is a Vietnam vet. He lives half a block from this shop & has used it for years. He contacted the owner to have his car towed & looked at. He said they were going to tow it down there for free & inspect it. Carl, the owner, later told me he told my grandpa that tow was $60 & evaluation was $40. My grandpa is having a hard time & cannot afford food or rent. We went to get the car, I explained the situation & asked Carl if we could get a discount. He rudely said that he had let my grandpa know the prices, but reluctantly discounted $20. We sold the car for scrap. I went in to pay the $84 & told Carl I intended on leaving negative reviews online. He got very defensive. I said I would have rolled the car down the street had I have known it would cost $60 for a tow, & he was taking advantage of the elderly. Then he threw the keys at my face & told me to get the damn car towed & get the hell out of his shop. I asked about payment & he said to just get the hell out.