Please note, Bruno’s company name has changed, but my experience is with both Bruno Air and Bruno Total Home over the course of about 3 years.
• From their first visit, all they wanted to do was sell us stuff – A/C equipment and services the average person would never see or understand
• We purchased a new system from them (now I wonder, did we need it???) and it took 3 days to install instead of 1, then took me calling Bruno and the county, then the county calling Bruno, more than a year to get an inspector out, and then the inspector had to have Bruno make adjustments
• Each maintenance visit thereafter, the Bruno rep said we needed again some new part or service (we had a brand new unit!)
• We finally got several other opinions and learned:
o We were sold an A/C too big for our home size and existing ductwork (and even for the physical space the unit sits in outside) – they should have either sold us a different A/C unit or at least offered an option for a ductwork upgrade at the time, but they didn’t
o Bruno’s proposal to “make it right at cost” for new ductwork was yet another scam –even the slightly less shady companies who DID recommend new ductwork (that we didn’t need) came in with estimates far lower than Bruno’s “at cost” options
o We overpaid for our specific A/C unit
o We were in fact sold goods and services that we didn't need and/or were never actually provided
o While every company we had in agreed on one issue, we didn’t actually need new ductwork at all. There was no mold, no water, no dampness like Bruno insisted – we really only needed a relatively inexpensive and quick fix, which another company took care of quickly
I tried to work it out with Bruno, asking for only a small refund, but they stopped returning my calls and emails. Don’t let Bruno into your home.
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