I was quite disappointed and frustrated with my experience at Bruce Engine. I dropped off a mower which would not start and asked them to ""get it going"" again. However, I was not called with an estimate plus other work was performed on my mower which I feel was unnecessary. (I could have changed the air filter and oil myself, but I believe Bruce Engine did it simply to run up my bill.) The cost for the service is more than double what I think my mower is worth if I were to try and sell it. Since Bruce Engine is also a dealer of power equipment I expected they would call and verify with me that the work should still be completed instead of simply doing work on a machine with little resale value.