I go here regularly and they are very responsive to my requests even if though I always choose the cheapest wash. I ask them to pay attention to the front wheels due to brake dust/discoloration on the hubs and they pre-wash it well. They are always polite and do a good job even when it is miserable outside. They are generous with the pre-moistened towels to clean the inside of the car and provide window cleaner at the vacuum station, and extra towels when you ask to detail after the wash.
Pros: Great customer relations