I was extremely disappointed with the service that Ms. Jacobs and her firm provided me. She seemed very professional before I retained her services, and after that, it all went downhill. Ms. Jacobs handled my girlfriend's immigration case, and it was denied by immigration and naturalization service because either she or her staff failed to file the papers in a timely manner. The entire experience with this lawyer and her staff was one frustaration and aggravation after another. Her staff would often give me incomplete answers to my questions. And Ms. Jacobs was very rarely available to answer any questions. She really seemed like Jekyl and Hyde from before I retained her to after. Not to mention her staff acted like they were doing me a favor just taking my calls. We ended up hiring another lawyer to file an appeal, which we won. The process was already stressful enough, and Ms. Jacobs and her rude staff made it worse by not communicating with us throughout the process. Find a proper lawyer elsewhere. Don't make the same mistake we did.