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Bristol Gastroenterology Associates PC - 2 Reviews - 25 Newell Rd Ste E36, Bristol, CT - Doctors Reviews - Phone (860) 583-9252

Bristol Gastroenterology Associates PC

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25 Newell Rd Ste E36
Bristol, CT 06010
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(860) 583-9252
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Reviews

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Best

Bristol Gastroenterology is one of the best places for your digestive specialty needs. They have state-of-the art tests to determine exactly what your problems are, and they are ...

Worst

I have been with Bristol Gastroenterology for years. I have found the doctors in the practice to be wonderful, same with an APRN I once had. The issue I have had is with the o...

Wonderful Doctors, Terrible Practice 5/20/2016

I have been with Bristol Gastroenterology for years. I have found the doctors in the practice to be wonderful, same with an APRN I once had. The issue I have had is with the office staff and procedures. The office hours are until 5pm, which would be fine, except on three separate occasions, I have called the office around 4:15-4:30 and the message on the phone system said they were closed and to call back during office hours. I was told, at one point, that a prescription would be immediately sent over to my pharmacy during a visit I had. 7 hours later, I get to the pharmacy and it was not ready. I waited two days, and returned and it had never been called in. I called the office, and after quite a hassle, was told it would be sent over. When the doctor I had been seeing for over 15 years retired, I was never informed. I called the office to make an appointment, and I was told, quite rudely, that the doctor had retired and I was being switched. The woman who informed me of this said it in such a tone that I should have already known. How would I know if I was never told- no letter, nothing? When changing doctors, I was told that there would be a $0.65 per page fee for my medical records. Apparently this is legal. Generally, the fee is waived as a professional courtesy if the new doctor requests the record, but, according to the Bristol Gastroenterology office staff, this isn't true for this practice. They charge no matter what, although I firmly believe that my records are just that- MY RECORDS. Then, I was asked why I was changing. When I mentioned the old doctor retiring, I was told that they put multiple notices in the paper, because it was what they were legally required to do, and this is how I should have known. I DO NOT RECEIVE, NOR READ THE LOCAL PAPER. How about a letter to long term patients? How about updating your own website? Even 3 months, 6 months after he retired, he was still listed! So- if you want a top notch doctor, and can deal with a hassle, this is your place. more

Dr. Zakko 9/26/2005

Bristol Gastroenterology is one of the best places for your digestive specialty needs. They have state-of-the art tests to determine exactly what your problems are, and they are quick to help you on your way to wellness. One of their newest staff additions, Dr. Zakko, is an absolute gem. Not only does he take the time to understand what brought you to the office, but he is also extremely knowledgeable in his field. He has an incredible bedside manner... very kind, funny and makes sure you leave the office knowing that your needs are being met and that you will be well taken care of. The office is huge with many doctors and a friendly staff. more
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