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Bounce Party N Play - 1 Reviews - 6200 Days Cove Rd, White Marsh, MD - Gift Shops Reviews - Phone (410) 344-1701

Bounce Party N Play

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6200 Days Cove Rd
White Marsh, MD 21162
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(410) 344-1701
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Bounce Party N Play - White Marsh, MD
Bounce Party N Play - White Marsh, MD
Bounce Party N Play - White Marsh, MD
Bounce Party N Play - White Marsh, MD

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I would give this place zero stars if I could. We have been to the White Marsh location at least 5 other times and all went well; until today. They have water dispensers in the tw...

Serious Safety Concern with Water Dispenser!!!!!!!!!!!!! 4/25/2011

I would give this place zero stars if I could. We have been to the White Marsh location at least 5 other times and all went well; until today. They have water dispensers in the two bounce rooms at this location which is a wonderful idea since the children are thirsty. However, the serious safety issue that I discovered is that they have a hot water dispenser on them along with the cold water!. My three old girl and many of her friends do not know how to read or understand that you only use the cold dispenser. Before anyone could stop them, one of them pushed the hot water as my daughter was filling her cup with cold and it burned her hand.\r \r As I went to the front desk to get some ice, I asked the employee who was supervising our party about why such hot water was accessible to small children and she could not tell me. I made sure my daughter was settled down and that her burn was not too serious before I approached the front desk again. The owner, Jennifer, was very rude and insisted that signs were on the fountains. I told her that it didn't matter if signs were on there because not all children can read! I went back to view the fountains and there were no signs. My friend who is also a lawyer was with me. She encouraged me to take pictures which I did. As I was taking a picture the employee who was originally with our party asked me if I was going to complain about my child getting burned and then laughed about it! I told her that if it was so funny she should stick her hand under there. She declined saying it was hot and that would be stupid.\r \r After reporting her to the owner, I could clearly see why she was allowed to behave in such a way because the owner told me that she was only 17 and didn't know any better. What a ridiculous statement to come from this ""professional"" who owns two child-oriented play houses!! She then went on to tell me that this 17 year old has worked for her for 4 years and never had an issue. That girl must've started working illegally then, which wouldn't surprise me after seeing how this lady conducts her business. If this owner has children of her own, she must be a terrible mother.\r \r When all was said and done, I never received an apology nor did anyone ever inquire about whether or not my child was ok. In fact, the young girls that worked there kept coming by and snickering at our party. I was livid and so were several other guests that had been treated badly before and after this incident.\r \r The owner also told me that the other location also had hot water dispensers accessible to children, but a quick phone call and visit to that location confirmed that they had only regular water fountains. The owner also never could come up with the ""missing"" signs from the water fountain or show me any copies of them even though she told me they get torn down often and they replace them right away.\r \r I have filed a complaint with the BBB, Department of Labor, and any other website I have found regarding this incident. I would feel terrible if another child was injured like my 3 year old. This company is certainly fortunate that my child's injury was not serious and should look forward to hearing from my attorney. more
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