I went in for an appointment yesterday to get new contacts. After I left Dr. Botwin's office with my new trial version contacts in my eye, they started to itch a little. I figured it was because I needed to get used to the new type of lenses and prescription, so I didn't worry about it. Later that evening is started to become an annoyance, particularly in my left eye. I went to rinse it off with solution and inserted it back into my eye, with that came the most painful burning I have ever experienced! I ran into my bedroom in agony screaming in pain. My fiance rushed over and had to force my eye open to get the contact out. Once it was out I flushed my eye with water and felt the pain subside. BUT, Once I went to bed I started to feel a stabbing sensation, like something was in my eye. I spent the next few hours flushing it with water until I finally realized I need a doctor. At the emergency room I was diagnosed with a ""Corneal Abrasion"", a scratch on the clear layer that covers your eye. This morning I called Dr. Botwin's office and informed them of last nights happenings, ""come in right away!"" the girl at the desk replied. So I rushed down to the office, only to be told that I would have to pay (again) to visit the doctor. Having paid $350 the day before for the exam AND in advance for a follow up visit, I was none too pleased. I argued that I had already paid for a (contact lense) follow up and was assuming that I should be covered by that payment. Nope. They argued that this visit was for a ""medical reason"" not a ""follow up"" for the contacts. So, after arguing with the receptionist (who was very rude), I finally spoke with Dr. Botwin, who completely agreed that I would have to pay again for him to look at my eye. Don't think this is good customer service at all! The response should have been ""I am SO sorry about that, I will take you back right away and take a look, no charge, since you were just here yesterday and paid us $350"".
Pros: Very nice facility
Cons: You don't get what you pay for