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Bose - 1 Reviews - 595 Factory Stores Drive, Napa, CA - Consumer Electronics Reviews - Phone (800) 999-2673

Bose

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595 Factory Stores Drive
Napa, CA 94558
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(800) 999-2673
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Bose - Napa, CA
Bose - Napa, CA

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I probably would have to gone to a major chain retailer. I visited this Bose store on October 8, 2008 to return my headphones (which are fabulous sound wise) because they had bro...

If I'd wanted service like this... 10/21/2008

I probably would have to gone to a major chain retailer. I visited this Bose store on October 8, 2008 to return my headphones (which are fabulous sound wise) because they had broken. As they were a 'gift' I did not have a receipt. The woman working was friendly until I told her I wanted to exchange the headphone (simply for a new pair, not even a refund) at which point I became 'the scam artist' suddenly. ""Where did you buy them???"" she asked while not even making eye contact. I replied I wasn't sure as they were a gift and she refused to exchange them as such. I had to recommend to her (which I thought might be part of her job) that we check the database where the name of the gift giver was in fact in the computer at in the vicinity of where they live. This was a very simple solution to a problem however she chose to treat me as a criminal instead. Furthermore, she didn't even give me a new box, she simply just pulled out the pair from a box and handed them to me...rather unprofessional! I love Bose products and will continue to buy them (barring another incident), I will not however return to the Napa Bose store, the service at this location is not up to Bose Standards unfortunately. Pros: Excellent products Cons: Poor Customer Service more
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Visit a Bose store and experience something special

Owner Message

  • What makes a Bose Store experience so unique? It's more than just the innovative products you'll see. It's the excitement of a live demonstration, the one-on-one attention from our dedicated Demonstration Specialists, and the knowledge you gain with each visit. It's the breadth of our products, the custom installations and the ongoing support that keeps Bose customers coming back. Visit a Bose Store and experience something special.

Editorial

  • Sophisticated multimedia solutions from speaker systems to home theaters create a playground for fans of audio/visual equipment.

  • 8/24/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Thu. 10am - 8pm;Fri. - Sat. 10am - 9pm;Sun. 10am - 6pm
  • Payments:

    American Express, Discover, Master Card, Visa
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