In this day and age when customer service often feels like mere lip service, we were pleasantly surprised with the manner in which Rob (the owner of Boing! Bounce) conducted business.
We originally heard about Boing! through a direct mail postcard and the timing couldn't have been better as we were beginning to plan a party in our backyard for about 150 people; about half of whom were young children.
I called and left a message with some questions about the different rentals and rental policies, and also an email. They were both responded to within a couple of hours and Rob was really nice and walked me through all the options and questions that I had - including cancellation policies in the event of inclement weather.
We ordered the big palm tree water slide and a spin-art machine for the party. A couple of weeks before the party, I kept worrying about the weather - the forecast consistently said ""30% chance of thunderstorms"". He assured me that we could switch to a regular bounce house if the weather was going to be cooler, and also allowed me to purchase additional supplies for the spin-art machine at a very reasonable price.
A few days before the party, the weather was still predicted to be the same. He said I could still switch to the regular bounce house, but also mentioned that if it rained, we would have to wait to use the regular one whereas the water slide could continue to be used (because, obviously, it's meant to get wet!).
The weather ended up being beautiful. They arrived early to set-up for the party, and everything went smoothly with set-up and they were as nice as nice could be. Pick-up at the end of the day was also very prompt and quick.
We also ended up not being able to use the spin-art machine, unfortunately, and we asked if it was okay to cancel the order for it and there was no hassle there. The refund to our credit card was posted within a day. So easy and nice to work with - that's what makes an impression on people and we will not hesitate to use them again nor refer Boing! Bounce to our friends.
PS/ If you are considering using the Tropical Water Slide for your event - don't hesitate! The faces of the kids when they turned the corner into the backyard were absolutely priceless and entertained all the children for the whole day (4-5 hours). It was sturdy and easy to maintain use of. Everyone loved the slide - it was definitely the hit of the party.