Blue Hills Optical and the staff has been professional and courteous to my family and I for the past ten years. I must add that we have NEVER had glasses MAILED to us. We were always told to come pick them up so the opticians could fit them to us. They don't seem like a shipping business but more a personalized practice. If the optometrist mailed glasses on his personal time as previously stated, he probably went above and beyond to get glasses delivered to someone who obviously waited until the last minute to order them!!!