In Response to Barry K. The mower was brought to shop on 4/14/09. Estimated date ready 5/10/09. We called 5/8/09 for revised estimate. We called back on 5/12/09. Mr K was told the carburetor needed to be replaced for an additional $30.00 over original estimate. He declined and said he would make due with carburetor the way it was. The tune up was done and mower started in front of customer. We can't be held accountable if the customer is unwilling to repair as advised. Barry K. I am sorry you were unhappy with our service department. If you would have contacted me I could have helped solved your issue. Casey Bliss.