Every pair of Birkenstocks I've had I bought at Birkenstock of Old Town when at Key West on vacation. I was in Key West 2 weeks ago in Jan 2012 and bought my 3rd pair from Wally, the owner of the store & he told me he could resole the pair I wore in for $35. In 2 days he called me & wanted $65 because the repairman wrecked the cork footbed & it all needed to be replaced. I wanted the repair he promised me & when I picked them up they are totally unwearable!!! The sole is twisted & not at all flat!!!The clerk told me they are having problems with the repairman. They would not refund my $ on shoes that are unwearable! I SHOULD NOT HAVE TO PAY FOR HIS MISTAKE!!! HE ASKED ME TO GET THEM RESOLED!!! THEY WERE FINE WHEN I GAVE THEM TO HIM!!! THAT IS NOT GOOD BUSINESS!!! I WILL NEVER GO THERE AGAIN & I AM WARNING ALL OF YOU NOT TO BUY THERE EITHER FROM THAT SLEEZY SLIMEBALL!!!