Bill Ray Nissan

Very dissatisfied with their repair center. After my wife had her 2012 Nissan Rouge (27K mi.)repaired at Bill Ray Nissan the vehicle was returned to us with a rattling noise. So my wife brought it in to have them look at it. They claimed it was now a faulty alternator and gave her an estimate of nearly a thousand bucks to repair. I took the alternator out today and brought it to a reputable parts supplier with an alternator test center. The technician said there was nothing wrong at all with the alternator. After installing the alternator back in the car runs fine. But still has the rattle. I will never bring another vehicle there or ever recommend anyone to go there! more

I have bought 3 vehicles in the past year from Bill Ray, next time try to go through thier Internet Department, no hassle pricing and home delivery. They also beat out Reed Nissan by $450 on my 1st purchase, scince then I have paid $1000 under invoice (they faxed it to me) on the last 2 (including my 350z roadster- Walking into a dealership is so 1990's, ride the wave of the future on the internet!!!! more

Let me preface this by the point that I own two Nissans and neither was purchased at Bill Ray. We would have LOVED to have bought within a few miles of our home but Bill Ray just didn't want to give us a competitive price (and I'm not asking for rock bottom). We found that sales managers were not thorough in follow ups and that communication was a problem. Now, maybe this is just our experience, but the last time we tried (and I mean the LAST time), we were supposed to bring in our vehicle for a trade-in eval. We were told to come Monday at 5:30 p.m. Sounded like an appt to me. When we arrived they looked at us like we were crazy and told us the person wasn't there. When we later contacted the salesman he didn't apologize or try to get us in again. Sadly for Bill Ray, we took our business to another dealership who worked for us- the salesperson sent us a thank you note for coming in, called us when they thought they had what we wanted and stayed late for us. I have had my Pathfinder fixed there a few times. Bill Ray mechanics do a good job in repairs but are pricey. more