I rented a Tri bike from Big Wheel while participating in the Nations Tri event. As an out of country participant it was very important that the bicycle company that I chose to rent from was reliable and reputable, as it would be a disaster to travel to the DC event and not have a quality bike as committed. After a lot of online research and several calls and emails with Mike, I was left with the confidence that this is the shop to rent from. With some nervous anticipation, I decided to go to the shop 1 day early to put myself at ease that the quality and size of bike that I had reserved was available. Both of the bikes that I rented were tuned, set up and ready for pick up as committed. I made a sizing error on one of the bikes and Big Wheel was quick to accommodate a different size bike. Both of the bikes performed as they should, all necessary accessories were included. The service guys were more than willing to help me make the necessary fitting adjustments that were required, even though the shop was quite busy. I returned the bike the next day without any hassle or any extra charges. My overall experience with my rental was excellent and I have no problems recommending this shop for rentals.