I'm a native New Englander, so I'm used to short, curt, even borderline unfriendly service, but this Big Lots location has any taciturn Bostonian beat hands down. I've visited this spot many times. (I'm usually dead set against going where I'm not treated well, but the bargains are VERY good!) and I'm always appalled at the lack of customer service. On occasion, for example, I was in a very long line to check out. Another clerk came over to the next checkout which had been closed, positioned herself behind the register and simply STOOD there. Apparently she was open for business (no light went on to indicate such) and figured she'd just stand there silently until we figured it out. When someone (not me) called over and inquired if she was "open" we received an perturbed "yeah".
WOW!! Could you fake a LITTLE enthusiasm???? And something similar to this happens nearly every time I go. My advice is to check out some of the other locations. The one on Broadway had a more friendly staff. Or forgo the bargains--sometimes you just get what you pay for!