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Best Vinyl - 9 Reviews - 478 S Geneva Rd, Orem, UT - Fences & Gates Reviews - Phone (801) 356-2233

Best Vinyl

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478 S Geneva Rd
Orem, UT 84058
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(801) 356-2233
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Main categories:

Carpenters , Fences & Gates

Reviews

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( 7 )

Best

My fence looks great! I enjoyed working with your people. Thanks so much! John H.

Worst

This company is not upfront and truthful. They lack integrity and honesty. Watch out for what they claim they have as a warranty.

Find a different company 6/17/2014

This company is not upfront and truthful. They lack integrity and honesty. Watch out for what they claim they have as a warranty. more

worst service ever! 11/9/2013

This is the worst I have ever felt as a customer. They ruined my grass with their big machine and when it was all finished (a month late) they charged an extra 500$ because my digging wasn't optimal. Crooks! more

Stay Clear of this company 7/18/2013

While the salesmen are responsible the office side of things are a joke. The schedular is rude and tries to push blame on his salesman. WRONG MR scheduler was the one that told me tbis not the salesman but nothing is ever his fault its mine or his salesman. more

Whatever they promise....you can easily add a month! 6/28/2012

So, the salesman tells us the fence would be installed the first or second week of June. They give you a 2 week window so that allows for delays, etc. The fence posts were installed on 18th of June and they tell you 6 - 10 working days for the finish. Well, here we are 2 weeks later...still no date for the finish. All I get is we're so busy we can't get caught up. Blah, blah, blah. If you book that many jobs you'd better hire some more installers and train them so you can meet your deadlines (that they set, by the way). It would have been nice to get the salesman to be truthful up front so you really know what to expect. So, bottom line, if you don't care at all when they get around to installing your fence, and you keep getting pushed off every week, you should be good with this company. more

Great Job! 2/5/2011

My fence looks great! I enjoyed working with your people. Thanks so much! John H. more

My railing looks great! J Hansen, N Ogden 2/3/2011

I love my new vinyl railing. The installation was fast and efficient. I really enjoyed their people. I recommend Best Vinyl to everyone. more

Expensive, broken promises 12/5/2010

Good: The fence and gate quality does look like it is good. They touted it enough it had better stand up to the rare wind gusts we get through here.. Bad: Timing. We live on a hill... a big hill. Our purposes for adding fences was to go around the hill that makes up the back yard. Besides starting a week after their long estimate (which was a month after the bid, supposedly waiting on our other landscapers) they realized they did not have the pieces necessary to complete the job because *gasp* we lived on a hill and they had the wrong pieces for our slope? Was not impressed with this excuse. Late, then late, then late.. Improvements: Timeliness, planning, price. They were expensive enough the fence should have been made of gold. We went with them because their product (the fence) seemed superior. When they were late repeatedly (causing issues because no fence for our dog after taking the old one down for them) an apology, discount, etc. would have been nice. None have been offered and they are asking for their final payment. Not exactly customer-friendly, in my opinion.. Other: Expected more for the price. The main contact is a salesperson through, which I think is a good strategy. When the requirements are not passed along to those handling inventory, though, there is a problem. A lack of sympathy about the delays is frustrating. At one point they wanted to get in right after the sod went in (after their second delay) and they said it wouldn't hurt the soaking sod, though the company that put in the sod said otherwise. Not sure our property was their priority.. more

Can I give a ZERO (0) 8/4/2010

So frustrated with them! They PROMISED my fence would be in by April 18th and didn't even start work until mid-July. Would not return calls. When they did it was story after story and never ONCE did what they said they would. Honestly - the quality was fair, at best. They installed broken and bent panels right from the start that had to be replaced. When they finished 13 weeks late they offered to give me a 1% discount for the hassle. Ugh!!!! more

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Best Vinyl 5/28/2006

This place is supposed to be fairly inexpensive and claims to be one of the best in Utah. They touted their customer service, but when I went to them for service I didn't get any. The front desk girl insisted that I had to use a salesperson to get help, but then when she went to find one, she said they were all busy. I gave her my information because she said it would be a while, but it didn't happen. more
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