Not only are the Geek Squad members at this location under educated, they also lack any ability to think critically, problem solve or communicate. In addition the are overworked and functioning in a poorly run store over all. Don’t bother taking your computer here, find another repair place. The Geek Squad here will lie to you, loose your computer, and not know or be willing to do simple things like a work around for a lost password. We have taken our computers here for years and it has always been a poor experience, but we didn’t think we had other options so we stuck it out. These last 2 months with incompetence, 40min plus waits on both the phone and in line as well as complete and utter incompetence and laziness from management, staff and techs has resulted in Best Buy loosing our business for ever. We will never go back and I regret giving tem my business in the first place. Buyer beware, this has resulted in lost work time and school time for my family, hundreds of dollars for Best Buy not honoring agreements as well as a potential small claims litigation.
Cons: Worst Service