I bought an open box item at this store and was told that the only thing missing was "the box". I got it home and went to use it, I found out that the battery was missing. They told me that it could be replaced for free as they couldn't find it anywhere in the store if I called their 800 number. When I did that (and after multiple transfers), they said that even if the clerk didn't inform me of things that were missing, it didn't matter, and that they would not replace anything. Be very, very careful if you shop here because they can tell you anything and not be held accountable for misrepresenting the item. They only care about taking your money and the company doesn't care about you.