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Best Buy - 6 Reviews - 26 Plaza Dr, Marketplace Shopping, Fairview Heights, IL - Catalog & Mail Order Shopping Reviews - Phone (877) 211-9810

Best Buy

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26 Plaza Dr, Marketplace Shopping
Fairview Heights, IL 62208
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(877) 211-9810
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Reviews

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Best

Wow, Geek Squad is the biggest joke on the planet. Turned in my laptop on August 20, they had to send it away to get repaired and get parts that I can buy in the store. Everytim...

Worst

I had a terrible experience at this location involving the manager named Chrissy.

Don't waste your time-- Go to the Best Buy in Edwardsville. 12/4/2011

I had a terrible experience at this location involving the manager named Chrissy. more

Geek Squad Sucks 9/27/2009

Wow, Geek Squad is the biggest joke on the planet. Turned in my laptop on August 20, they had to send it away to get repaired and get parts that I can buy in the store. Everytime I called to check up on it they had my incorrect phone number. It had been over a month when I got a hold of the Geeks and they told me that it would be probably two more weeks. I called today (9/27) and they told me that the laptop was at the store and had been for a week...before the last time i had called! Turns out they can't update customer info while they are working on a product so they never got my correct phone number. Apparently they had been calling the number I had corrected 5 times trying to get a hold of me. I had gotten email updates for the first two weeks and then nothing when it was repaired. The Geek Squad sucks. more

Don't waste your time 11/28/2008

I have been trying to get a hold of the customer service for over an hour now. I just keep getting "The person who called is not available". You'd think they would atleast answer and say "One moment please." How unprofessional. more

Inept 12/4/2007

Purchased a laptop there in mid November. Paid extra for installation of spyware and antivirus program. Was told all I had to do was plug it in and turn it on when I got home. Spent the next week trying to get on the net, trying to maintain a connection. Took it back the following week for a refund. A "geek" had to check it first to make sure it wasn't a computer problem; she told me in a rather haughty manner, "Works like a dream for me", then proceded to try to sell me additional memory cards. I asked her why I wasn't informed upon purchase that the memory may be insufficient, and she replied, "I don't know, I'm not the one who sold it to you". I asked to speak to a manager.\r \r The manager helped me to order a different laptop w/Windows XP instead of Vista (apparently, anyone who knows anything about computers knows this is an unstable operating system). This manager told me he didn't have that many problems w/Vista and that he wasn't aware of that many complaints. I heard more

Moderately staffed 4/30/2007

Was barely approached by staff, and the one that did approach me was of little help. Went home to order more items online than deal with the staff here. Was looking towards an HDTV purchase, but will get online or elsewhere. more

Saw them DROP someone's big screen putting it in! 7/9/2005

We had a miserable experience and were waiting for our TV to be finally loaded in the car almost an hour after we had paid for it when we saw the rude, disrespectful staff DROP a huge big screen TV off the back of someone's truck. They all laughed about it, and the customer certainly didn't find it amusing in the least considering they had just paid over $1000 for a TV that might be shattered inside. more
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Owner Message

  • With Best Buy in Fairview Heights you're guranteed the best prices and the best service. At Best Buy, we make sure that you get the products that match your needs and if we don't have something in stock, you can always order from our website and have it shipped to the store for free.

Editorial

  • In Short
    Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find...

  • 7/8/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Thu. 10am - 9pm;Fri. - Sat. 10am - 10pm;Sun. 11am - 7pm
  • Payments:

    American Express, Discover, Master Card, Visa
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