Now I don't mind the poor customer service, over the top customer service is either annoying or just feeds into american entitlement anyway. The problem I had is that when I go to someone for help with my cell phone I expect them to know more about the device than I do(after all they are selling it, right?). My phone wouldn't turn on and I wasn't sure if it was the charger not charging it, the battery, or the phone. The guy at the mobile center immediately asked me if I had best buy insurance and told me he couldnt replace the phone without it. I told him I didn't think the phone needed to be replaced, I just wanted to check if it was the charger before I bought a new charger. He plugged it into the charger, ATTEMPTED to turn it on, when it didn't turn on(because he didn't know how to even turn it on) he unplugged, said it was the phone and that I needed to take it to sprint to get it replaced.
I took it to sprint, they plugged it in, it worked, I bought a new charger. I spent less than half the amount of time at sprint than I did at best buy. I'm glad I didn't have an insurance plan with best buy or I would have ended up personalizing, updating and transferring contacts to my phone all over again
Also their prices are outrageous, I mean seriously, $20 for a d*mn aux cable?