Best Buy

my husband and i are trying to complete our christmas shopping. we have ordered 6 dvds from bestbuys website on black friday, which are back ordered and we have no idea when or if they will get here. my husband found all 6 dvds online and the site said they were available for instore pick up for 15.99 for 4 of them and 23.99 for the other 2. i tried to call the store as did he and noone every picked up the phone. so i decided to go on up there and chance it and came to find out that in store 5 of the dvds were 34.99 and the other was 26.99 big price difference so i asked a worker who had a small attitude for a price check, in store prices were correct so i let him know that the stores online site had it way cheaper he flat out said then that would be your better bet. I then asked him if they match the website, he asked if i had a smartphone (which i do) and to pull up the application and show the cashier and they will give me the price adjustment. I stood at the register for 15 min because surprise surprise the cashier had to have a manager override each and every dvd. so yes i did get the dvds at the online price but as i was shopping for other things i never had one person ask if i needed help but they sure walked really fast by me. will not return anytime soon more

the rep who sold me the TV was solid, gave me all the info to make a informed buy, however since I was buying a 3D TV that was suppose to come with 3D bundle(include 2 pairs of 3D glasses & all 3 Shrek movies on 3D blue ray...$500 total cost) which they said they did not have in stock, also TV was not stock I had to drive to warehouse to pick that up, I ask if I could also pick up the bundle..their answer NO, so I got a reciept to pick up bundle later, I call the store a week later, and I get some story about how they can't reserve the bundle and I have to keep calling back, and there is a truck out there now that may have it but they won't know, so just keep calling and now I find out officially my date to get the bundle is almost 3 weeks from today 2/10, so I informed the person on the phone that it not my job to track down item that I already purchase....I think this is terrible customer service the focus is on selling not making sure the customer has all the stuff they paid for.\r Concerned Customer...Victor Stewart 314.837.4304\r or 314.341.2946 more

I was planning to buy quite a bit from Best Buy in Bridgeton, MO this summer. A little thing like a wireless router purchase will cause me to never return again (Friends and family will definately know as well). SOAPBOX OVER!!!!!I bought a router from Best Buy for 49.99 on 6/27/06. I went to Office Max right after Best Buy for other purchases and found the same router for 39.99 and did not purchase. When returning home the same day, I called Best Buy's Customer Service in Bridgeton, MO and explained the situation of just purchasing a router and finding one $10 cheaper from a competitor. Best Buy's customer service in Bridgeton, MO informed me to print the $10 cheaper router offer from Office Max that had a sale until July 1 and be sure you brought in to Best Buy no later than 7/27 for a $10 credit. I did just this. \r Today (7/27) I waited in line for 15 minutes. There was no one in line!!!! Finally received help from someone and she went away for a while to clear it with someone in back. The gal had the paperwork to process the simple $10 refund and told me she only needed a sign off from Courtney (who took her sweet time finishing fun conversations with employess and very slow to respond). Courtney stated she was an ""acting manager"" and said that she needed me to tell her a name of who I spoke to on 6/27 in order to get the $10 back. Since I could not recall a name, she said....so sorry (as if I was not telling the truth!!!). I requested to speak to a manager and she said all were in meetings. Courtney said that I was misinformed on being able to be reimbursed from a member of Best Buy Customer Service on 6/27. As an ""acting mananger"" Courtney perfomed poorly and should be trained in the area of CUSTOMER SERVICE. Recognition that a silly $10 reimbursment will loose Best Buy several thousands of dollars from me and family. I do plan to contact the Better BB if there is no resolution. Pros: Nothing Cons: Customer service and employees do not get it and are NOT HELPFUL AT ALL. Will not return. more