After reading all of the negative reviews on here, I was very hesitant to shop at this Best Buy location. I live in Brentwood, so it is only a 10 minute drive from my house, but I generally shop online instead of coming into stores. Unfortunately, the speakers that I wanted to buy for my new home were not carried at any other local store and I really wanted to listen to them before purchasing, so I thought I would give this store a chance. I called and talked to Micah (?) on the phone, and he was very polite and put me on hold for until he found someone in speakers to help me out. He transferred me to Justin in the Magnolia area, who was extremely helpful over the phone and setup a time for me to come instore for a demo of the speakers I wanted to buy. Needless to say, I was pretty surprised by my experience so far, so I decided to go ahead and drive over on my day off. Justin was there to meet with me and he even played some music that I requested to make the sound more familiar. I ended up buying the speakers and talking to the manager on my way out the door to let him know how impressed I was with the service I received. If you haven't been to this store in awhile, give it a chance!