Gm, Tim Lundberg, of Amherst store, is a moron! BOYCOTT BEST BUY but if you are going to shop there DON'T SHOP AT AMHERST STORE! Went to this Best Buy location to get customer support for online purchase I made. Talked to general manager, Tim Lundberg (first of all, ew). Wow. What a waste of time. He had an attitude the entire time I was voicing my disappointment with the customer service I received at his store. I barely received a luke warm apology. How did this guy get this gig?! Best Buy, what are you doing having this guy represent your brand? Apparently I am not alone...there are SO many bad reviews about this store and their customer service. You would think Best Buy would do something about it by now. BTW after 5 hours on the phone (not exaggerating), 2 hours of driving, $10 in gas, and 2 hours in their store me, myself, and I straightened out my order issue. Thanks for not doing your job, Tim Lundberg. Maybe he will realize that my $450 purchase PAYS HIS SALARY! I am NEVER giving Best Buy my money again!