It saddens me to write this review because Bertie Lou's is one of my favorite breakfast spots. I always expect to wait for a table but on 5/29/07, a friend and I waited 15 minutes while being pointedly ignored (not a simple, ""it will be a minute"" or anything) by the rudest, most sullen waitress I have seen in some time. In the time that we waited, three tables left and another couple came into wait. After 20 minutes of waiting, a third couple arrived and waitress lit up, hugged them, promptly sat them, brought them coffee, and took their order while my friend and I along with the second couple continued to be ignored. We left after this and went to Oaks Bottom Pub where another busy waitress actually acknowledged us right away. Yes, we still had to wait but the waitress at Oaks Bottom Pub was wonderful, nice, and actually cared about her customers.
Pros: Food
Cons: Service
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