Bertera Chevrolet Inc

I was very surprised with the excellent quality of service and personal attention that I recieved at Bertera Chevrolet, even though I was purchasing a pre owned European Sport Sedan. I called the dealership from overseas and was able to place a deposit on a vehicle on the spot, holding it for me for longer than any dealer would prefer, this is when I knew that the customer service of this dealership was better than average. When I arrived to pick up the car, the salesperson that took the deposit was on his off day but the sales staff did not miss a beat and answered all my questions with unmatched professionalism and honesty and I purchased the vehicle the same day. I test drove the car and completed a purchase and sales agreement the same day, every person I encountered from the Salesman to the Finance Manager was a friendly professional at all times. The next day the car was delivered 90 miles to my hometown with the courtesy that one would expect when purchasing a Bentley. Steve Gonzalves, the internet sales specialist that took the deposit on the vehicle, and Mike Teixeira, the Sales Consultant that handled all the paperwork and test drive made my experience at Bertera Chevrolet among the best that I have ever had at any Domestic or Foreign Dealership. I would recommend Bertera Chevrolet to anyone, whether they would like to purchase a new or pre owned Chevy, or if they want a pre owned Audi S4 in near-flawless condition (as I did). I did all of this while I was on R&R Leave from Iraq, and I can say that Bertera also honors the Veterans of this country. more

We buy cars infrequently and this one was easier than some. The salesman was an automobile enthusiast and was more knowledgeable than any other sales people we delt with on out quest for this car. You do have to be willing to play the "car game" and wait for the inevitable negtiation phase. That said, the real joy was how the car was prepared for us. We asked that hte car be cleaned and that a scratch be removed from the bumper. The preparation was superb. On their own, they replaced the brakes, various bulbs that apparently were out and cleaned the interior and exterior as if readying it for a show. A delay in delivery of a day was necessary to remove an aftermarket thint film that wouldn't pass a state inspection. We were in the dark about such a requirement and removal was no easy task. Full gas tank was provided and we were ready to go. We would recommend this dealer and would consider for our next purchase. more

I think everybody did a great job! Brian was a great salesman, not pushy at all. Got a good deal on a really nice car! Very satisfied! All the employees working were all very nice, directing you to the right spot. Everyone had a great sense of humor. You can tell the dealership has a good system in place. Everyone really works together. more

I think everybody did a great job! Brian was a great salesman, not pushy at all. Got a good deal on a really nice car! Very satisfied! All the employees working were all very nice, directing you to the right spot. Everyone had a great sense of humor. You can tell the dealership has a good system in place. Everyone really works together. more

The service department has always been very good,ready when promised and fixed properly so I definitely would recommend the service even if you don't buy it from them. more

Friendly greeting by Jason who immediately introduced us to Frank and showed us the model we were looking for. After being shown all the features on the showroom model we made an offer which was accepted. This dealership handled all of our financing concerns and we were very happy with our experience there. We would highly recommend them to anyone who was considering a vehicle, new or used. more

friendliness of people who we worked with and being able to take the car over night hoping future transactions will be as nice. waiting to receive touch up paint that we requested from them , matt has been working on this. over all a great experience. more

I was greeted by Steve and then taken care of by AJ. I was treated by all the staff with the utmost respect. This dealership has given me a positive experience and I would recommend them to anyone I know looking to purchase a used or a new vehicle. more

When I went to Bertera Chevy in palmer I got the car I've wanted for years at a good price with low monthly payments. All the employees were friendly and answered all my questions. I will go back to this dealership in the future when I'm in the market for a new car. more

They were by far the best and easiest car dealer to work with. They listen to my needs and my issues and were able to get me into a new car at a good price and a good loan when other dealers just couldn't be bothered. I would highly suggest anyone to go there for a new or use car. more

I HAD A GREAT EXPERIENCE AT THE PALMER DEALERSHIP.MICHAEL HELPED ME ,HE WAS GREAT TREATED ME WITH RESPECT.WAS ALWAYS SMILING.AND THAT MADE MY DAY GO BY SO MUCH EASIER .HE ANSWERED ALL OF MY QUESTIONS AND EXPLAINED EVERYTHING TO ME .ALL AND ALL I AM VERY HAPPY THAT I CHOSE TO GO THEIR I WOULD RECOMMEND IT TO EVERYONE WHO IS LOOKING FOR A CAR. more

I HAD A GREAT EXPERIENCE AT THE PALMER DEALERSHIP. MICHAEL HELPED ME ,HE WAS GREAT TREATED ME WITH RESPECT.WAS ALWAYS SMILING.AND THAT MADE MY DAY GO BY SO MUCH EASIER .HE ANSWERED ALL OF MY QUESTIONS AND EXPLAINED EVERYTHING TO ME .ALL AND ALL I AM VERY HAPPY THAT I CHOSE TO GO THEIR I WOULD RECOMMEND IT TO EVERYONE WHO IS LOOKING FOR A CAR. more

mike was awsome throught out my visit. he was very helpfull while helping me fit me in my new car. he went out his way to show and explain things threw, he broke everything down. he did not give up to get me in the vehicle i wanted. i will recomend him to all of friends,cuz he was that great. more

Mike was great, no pressure, honest opinions, and he got us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyone, looking forward to continuing our business with them. more

I was given above and beyond quality assistance in choosing the vehicle that best fit my needs and criteria without being hassled and pressured into making a decision. My vehicle was also ready for pick up in exceptional time as not to hinder my daily routines. The sales person Larry Flakes was accessible whenever any questions arouse and answered such with precision to the best of his knowledge. My experience was definitely one to remember and the kindness and promptness of this staff brought it above and beyond!!! I hope to experience further positive encounters if need be. more

I just want to thank Trevor again for everything! more

I was given above and beyond quality assistance in choosing the vehicle that best fit my needs and criteria without being hassled and pressured into making a decision. My vehicle was also ready for pick up in exceptional time as not to hinder my daily routines. The sales person Larry Flakes was accessible whenever any questions arouse and answered such with precision to the best of his knowledge. My experience was definitely one to remember and the kindness and promptness of this staff brought it above and beyond!!! I hope to experience further positive encounters if need be. more

All the people I dealt with were very friendly, patient and knowledgeable. I would recoomend this dealership and return again when I'm in the market again. They bent over backward to get me in the vehicle I wanted. Their free delivery service is a boon for someone like me who lives so far away (Boston). Free tires for life is a great deal, too. more

Went found a car we could afford, the deal was great. Sales took care of it all Reg, sale, finance .... all we did is sign and drive Car was clean and preped, new tires. We love the Grand Prix and everyone we dealt with was great. This is the second car I buy from Bertera Chevrolet Pontiac Buick and will again, unless the car out lives me thanks Marc & Becky more

Nate informed me of all of my options concerning my repair and decided that for safety issues my vehicle should be serviced on the day I visited the service department. He offered a ride home while my vehicle was being serviced and called as promised during the day to keep me informed of the status of the repairs. He also called to notify me that the repairs were completed and offered that the dealer would pick me up in the morning if I was unable to make it to the dealership before closing. Nate keeps me informed on services covered by my warranty and explains repairs that have been done. Courteous and efficient. more