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Ben & Jerry's - 2 Reviews - 609 Broad St, Durham, NC - Ice Cream & Frozen Yogurt Reviews - Phone (919) 416-6128

Ben & Jerry's

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609 Broad St
Durham, NC 27705
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(919) 416-6128
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Ben & Jerry's - Durham, NC
Ben & Jerry's - Durham, NC

Reviews

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Best

Ben & Jerry's is a weekly(if not several times a week) stop for our family! The ice cream is all natural and they have lots of different flavors! My son is allergic to dairy, so h...

Worst

I am a teacher at an elementary school where several years ago the nearby Ben & Jerry's had given us coupons for free ice cream cones. The coupons had no expiration date so I figu...

Awful Customer Service 7/8/2011

I am a teacher at an elementary school where several years ago the nearby Ben & Jerry's had given us coupons for free ice cream cones. The coupons had no expiration date so I figured they were still good. So I decided to bring my family to Ben & Jerrys for a special treat. Upon arriving at the store and presenting our coupons the store clerk had a very condescending attitude and I felt as if he were treating me like a criminal for presenting coupons from that store. I would have been more than happy to disregard the coupons, especially after walking a mile to get there, and buy some cones. However, the clerk's attitude was so awful I asked to speak to the manager. Unfortunately the manager was no better. When I asked for the name of the manager they refused, and accused me of yelling at them and threatened to call the police on on me. All of this for presenting coupons that your store gave to my school. I had frequented this business for the last 15 years but not anymore. I am very upset about this treatment and I will be telling my coworkers, school community, and other people not to go to Ben & Jerry's anymore. I notice at the bottom of your page here you offer a coupon for the complaint. So why couldn't they honor the coupons that I presented earlier. So no, I do not want a coupon. I want an apology for the disrespect and humiliation they put me through in front of my family. more

All natural ice cream! 5/7/2010

Ben & Jerry's is a weekly(if not several times a week) stop for our family! The ice cream is all natural and they have lots of different flavors! My son is allergic to dairy, so he gets sorbet. I always get the Chunky Monkey. This place is great! The service is pretty good, as well. Check it out! Update: Art, if they gave you free ice cream, I'm sure it was for the students! Why didn't you give it to the students, instead of your family????? Pros: all natural, huge selection, highest quality, location Cons: needs more seating more
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Editorial

  • The Scene
    It's not just about the ice cream. Ben and Jerry, two childhood friends from Vermont, built their empire on a great product laced with social awareness. Sit in this scoop shop,...

  • 8/6/2008 Provided by Citysearch

Additional information

  • Payments:

    Master Card, Visa, Cash
  • Neighborhoods:

    Old West Durham
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