We called Bedrock to work on our pier and beam house, and paid them $2100 to fix a sinking center, and a sinking back end of the house. They did two days of work on the perimeter of the house and the center, and left. Not long after, doors wouldn't shut anymore, giant cracks started appearing. We call and ask them to come back out, and the engineer not only doesn't have any of the information about the previous work done to the house, but he only drops a level on the floor and shines a flashlight in the crawl space. Was completely uninterested in the additional damage done to the house, but then tells us the center is sinking, and it's not covered by the warranty, and we'll have to pay another $1,800 to get that fixed.
Bottom line, the house is actually worse than it was before their initial work. We have e-mailed twice, called, and even sent a registered letter asking them to just come out and look at the house closer, and explain to us why we need to pay another $1,800. We're willing to pay the additional money, but we'd like more of an explanation, and some kind of assurance that for sure, now, the entire house is covered by warranty and any new repairs will definitely be covered.
We can't even get them to respond. It's clear at this point they have no intention of honoring their warranty at all, and they have completely lost our trust. I wouldn't use this company if I were you, and you're interested in a company that stands by its warranty.
We've filed a complaint with the Better Business Bureau and the Texas Attorney General's office, too.