Never Buy Bob Again! Took our 95 and 96 Yamaha wave runners in for service. gave them a carb rebuilt kit purchased from vendor in Hood River. they opened one of the kits and discovered it was the wrong part. I was able to return the un-opened kit to HR vendor, but not the one they opened. It was my fault to give the wrong part, their fault to open it when the numbers on the box demonstrated it was not the right part. one of their techs admitted they should have known. the service manager, Paul made it clear I was not his customer. I was a problem and pain in his day. It was heavy handed, unprofessional and rude. there was no attempt to see if parts could take the part back at cost, no attempt to do anything to keep a loyal, 25-year customer! the GM, Jerry was nice and understanding, but never called back. apparently they have enough customers and don't need this one. I'm out $50 for the part.
Never Buy Bob - Ever!