They scheduled a time for the technician to arrive. When he wasn't there within that alotted time, I called them and their scheduler started arguing with me! When the technician arrived (also the owner of the company) even HE started arguing with me! His attitude was, ""Well, sometimes things like this happen. Tough sh!t. We've got enough customers. We could care less about you."" \r
Well, I own a company too, and if one of my employees had talked to one of my clients like this, they would be on the unemployment line tomorrow. I told him that too and he said, ""Well, I'll talk to her."" Oh, but at least I got a FREE filter out of the deal for the ""scheduling mix-up."" So, $265 later (for 1.5 hours of work -- yes, that's right $146 an hour), my air works, but I will never use them again and I recommend you don't either. They've got dollar signs in their eyes and that's pretty much all they care about. \r
The caveat is that I do a lot of public speaking about customer service issues and I talk to about 10,000 people a year. I plan to use this as one of the best examples of the worst customer service I've ever received --even after elevating it to the owner, who couldn't have cared less about my complaint. \r
Save yourself the heartache, because you certainly won't save any money and they may not even show up. Oh, and if they screw up the scheduling time, it will certainly be your fault. Just thought you should know.