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*** We Service Commercial Konica Minolta Machines Only *** (No Inkjet Printer or Residential Calls Please) Service Rate: $95/hour + Parts, 1 hour minimum At Bay Business Machines our goal is to develop and maintain long-term relationships with our clients and vendors with a commitment to service that has resulted in a customer retention rate of over 95%. Since 1985, we have developed client customized, cost effective solutions, while utilizing our vendor base to provide the highest quality, state-of-the-art business machines.