I came to them to have some scars removed. Spoke to the receptionist and asked how long it would take. I was told it would be about 10-15 min. It took half an hour, but that was to be expected, there were so many people there. I get called in, they already know what I want from my charts and I was out of there in less than a half hour. It stung a little but it was worth it. I now no longer have those ugly scars on my face.