I had a horrible experience with the grooming at this facility. I called ahead to confirm the price and told the receptionist exactly what type of dog I had, that he weighed 55 lbs, and had many knots on his tail and ears. I also explained that I like to bring my dog wet from swimming before getting groomed. She quoted me $75 but $10 for a first time visit. Since I normally pay $65 at my usual groomer, I made an appointment. \r
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I arrived after my pups swim session and the receptionist walked me back to the groomer and the story changed! Apparently, my dog now costs $95 (with a $10 discount for first timers) and de-matting costs an extra $30 but he would ""do me a favor"" because it was my first time and not charge. At this point my dog is soaking wet and I am late for a work appointment, so I am forced to leave him. I come back to get him and he was dying of thirst. He drank an entire bowl of water on our way out. I then arrived home and he is constantly licking his legs..CONSTANTLY! I am thinking maybe he is allergic to the shampoo, but then I see he has a soar on his neck as well. They must have either burnt his legs and neck with the dryer or nicked him with the scissors. This is my CHILD and now he is uncomfortable and I have to watch him suffer until this heals. I am debating taking him to the vet if it doesn't get better in another day. \r
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I pay $65 at my normal groomer (Bark N Cat) and they NEVER even mention his knots when I take him in (and they are gone when I pick him up with NO extra charge), and he has NEVER had a health issue after leaving, and is NEVER thirsty. I will NEVER go back to this place. Horrible experience. If he doesn't get better in a day or so I will also be billing them for the Veterinarian visit.
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