Went to the Poconos to celebrate a birthday and wanted to give Bailey’s Steakhouse a try. Restaurant choices in the area are sparse but this steakhouse had pretty good reviews. We called about 4:30 in the afternoon on Saturday, April 11th to inquire about reservations. We asked what time they closed and were told 10:00pm. We asked what time they would take a reservation for last seating and they told us 9:00pm. So, we booked a reservation for two.
We arrived to the restaurant about 5 minutes before our reservation time. We were greeted by the hostess and as she tried to seat us the bartender said “You may want to check with the kitchen, I think they shut down.”. The hostess sat us anyways, gave us our menus, and then left for the kitchen. About 1 minute later she came back out and told us “It’s been a slow night, so the kitchen decided to close.” She was very dismissive and unapologetic. Apparently having a reservation booked is too much hassle for them to stay open!! We didn’t argue to try to get a meal. I think fighting for food and service in a restaurant that clearly doesn’t want or care about your business is only going to end in a terrible dining experience. So we promptly left. And will never ever ever ever ever under no circumstances return. They completely ruined our night and our birthday celebration. I will make sure I tell every single person I ever know that goes to this area to never patronize such a business with such lazy staff.
I hope this review finds the eyes of this restaurant’s owner and you can re-train your staff so that they learn their income comes from customers. Not from packing up early and leaving paying customers high and dry. And teach them that while they may not have missed out on more than $20-30 on this meal, they have no clue just how much business they’re losing for your restaurant in the long term by treating people like this. I will review your restaurant everywhere I can possibly find and tell everyone I know.