Wish I could rate a ""O."" Like Cadence3, I recently had a nightmare experience with this company. They towed me illegally, over-charged me and would only accept cash-and that is just for starters. They are rude, mean, and unprofessional. Why is the city of Cambridge doing business with these people? When I asked at the ""office"" why they didn't accept credit cards, the man answered-""The police don't allow us to-and besides, we have too many kick-backs involved to mess with cards."" They are predators who somehow have withstood many complaints. NOTE: I'm filing a complaint with the city and encourage others to do so if necessary.