Just had to put a new set of tires on our vehicle somewhat unexpectedly. Diane was super helpful with the details and logistics of the tire purchase! Cookies, as usual, were delicious. The problem we had was specifically related to our additional request for e-check inspection. Due to some very unusual timing circumstances with this specific vehicle, the facility was unable to conduct the inspection. However, we were given a certificate and told that the inspection was complete. Only after speaking with the BMV and the EPA directly did we realize the problem. While we now understand the reason for the lack of actual testing, we are quite disappointed with the handling of, and communication relating to, the e-check situation.