Auto Merchants

These guys went above and beyond and delivered me some outstanding service. I got a great deal on my used Lexus. I had looked up and down the state to find this exact car and it turns out they had one in mint condition at Auto Merchants. The car had low mileage and one of the sales guys even came in on his day off, Sunday, to work a deal with me. more

Our salesman was very knowledgeable about the car we bought from Auto Merchants. He pointed out some things I would have never noticed that were missing and had already ordered them (such as a new owners manual). And when the items were in I was called, just like he said he would. I never expected to get this kind of service from a used car lot! more

On 12/2008 I paid fair market value for a car that I purchased from Sid at Auto Merchants Inc. 4008 West Plano Pkwy, Plano, Tx 75093, phone 469-429-4008. I was shown a paper copy of a clean car fax that listed no accidents up through 10/2008, and was told that the car was accident free. I drove the vehicle from 12/2008 through 3/2011 without any accidents. On 3/2011 I had the car appraised at CARMAX. They informed me that the front fender had been painted, major structural damage had occurred, the radiator had been welded, and one of the engine mounts was missing. I showed them my copy of the clean car fax. The CARMAX report (ran on 3/2011) showed the auto had been repaired with major structural damage in 11/2008. Consequently my auto's value was greatly diminished. Draw your own conclusions and shop at your own risk. more

Called and spoke to a "Sid", who quoted a competative price on the phone with make/model confirmed. Upon visit to test drive the car, "Sid" said they quoted the wrong model yesterday and it was actually a higher price. Knew it was deceptive because the best price he quoted did not match any of the "correct" (older) models for that price (best price was $5K higher than the price on any of the older models that were available). What a scam and scum-bag sales tactic! Unethical! DO NOT BUY from this dealer! more

I had been looking for a nice BMW 3 series for a while. I found the sales guys at the two big dealerships to be a bit aggressive and their pricing was high. I had a lot of patience, but the dealership guys constantly hounded me. I wanted private pricing anyway, but was hard to coordinate with private sellers, but I was having a hard time ever getting one, either it would be gone by the time I got there or the car would be in crap condition. I found Auto Merchants by searching on auto trader, I visited him and there was no pressure at all and he had several 3 series in stock. Nothing was quite what I was looking for, but I started checking back, and he gets a lot of BMW's every week. Something new, after about a month I ended up getting a 528, which was at a price that was only a little more than what I had planned to spend on the three. They do seem to get very busy on the weekends, so I would go in during the week. His pricing is great, I did not use his financing I got my own through the Credit Union. He seems to have a few mercedes and Volvos around too. Sid was my sales guy, I would use him again, he seems to be very laid back opposite of the dealership. I don't know how much hand holding he will do if that is your thing. more

I bought my car from them about a month ago and am very satisfied with it! I asked them to hold the car and they did just that! He told me I had three days because there was another buyer interested but since I had contacted him first, he would give me first dibs on the car. They worked with my time schedule since I had to work and was able to handle all of my business during my lunch break. The only thing was that the car had no floor mats and they simply ordered me some more with no hassle. They are straight forward with no pressure and helped out with financing. I would recommend them! Pros: No hassel more

This place su*ks, very unprofessional. The salesman Sid, at first when I called him for more information about the car, he was totally an as* to me, saying that he was too busy, don?t have time to talk to me, didn?t need my business. Then a day after, he called back and said that the car was still available if I was still interested in buying it and basically talked me into the deal again. I thought I?d give him the benefit of doubt and give him a second chance. Big mistake there, I got my loan papers approve and I called him the night before I was going to buy the car. He confirms with me that the car will be there for me in the morning since I had to drive 5 hours to buy it. When I got there the next day as schedule, he acted like he didn?t know me or what I was talking about. He apparently sold the car after he told me to drive 5 hours to buy it. After 10 minutes of arguing about our phone convocation, it came back to him that we did have an agreement, but being the as* that he is, he just said there was nothing he can do, my lost. He also told me to leave and called the cops, or he faked it, no cops ever came, I was ready to tell them about what happened. What a waste of my time and money. Will never deal with again. Buyers beware!!! Pros: none... Cons: very unprofessional, lies, and acts like they forgot what the said.... more