My Blackberry Torch has been acting up lately, and today so many of the functions stopped working. I brought it into the warranty center on 22 in Union, very skeptical that I could do anything to fix my situation other than buy a new phone. One of the technicians, Jennifer, soon let me know that my phone was still under warranty and I could get it replaced. There was another technician there with her, a young man - I didn't catch his name...but they were both so welcoming, and patient. Just the way they presented themselves told me they were approachable.
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