I stopped in Atlasta a few weeks back to make a key for a friend I expected to be staying for a few days. While I was there, I asked about a lock on an outside backdoor that needs replacing and I had not been sucessful in fitting a replacement.
The very helpful man behind the counter quickly went to work drawing diagrams and showing me options. He was able to tell me where to obtain such a lock and how to install it even though it would not benefit him or his store in anyway. His strategy worked. I may not have bought the expensive lock from him, but he gained a loyal customer who knows Atlasta Locks can be trusted even when they don't have the item I need.