I visited this salon to fix a totally terrible cut and color from another salon. The owner answered when I called and completely calmed my nerves about whether the problem could be fixed. When I arrived, I was met by someone who was chipper and friendly, and who made me feel completely at ease. The results were incredible, especially since it was such a mess when I got there! I have already re-booked for my next retouch, and I expect less than a relaxing, enjoyable visit this time as well. Highly recommended.