My experience was great with Astre/Valley Appilance! I called up and spoke with Maddie she was great! Called early in the morning she took all my information and called me back within 10 minutes to tell me what time the tech would be there. The tech was RIGHT ON TIME! Kurtis is the tech's name who came out. He was knowledgable smart and proffesional. Fixed my Refrigerator I lost no food! And explained everything he did.