Terrible!!! Worse than you can imagine.
Don't be lured in by promises of a bargain -- this place is the worst. The staff are truly incompetent, rude and uncaring. I've had multiple encounters with them, and every time something ridiculous goes wrong. For example:
- I was told that I could use my old doctor's x-rays, had them sent to the office, checked beforehand that they'd received them, then upon arrival they said they'd have to take new ones (at $200).
-During the xrays, they used a system that caused searing pain and cuts in my mouth (I'm on the smaller side and have a small mouth). Then, they had to retake them because the woman hadn't set up the machine right. Despite my being in obvious pain and asking often for a different method, they continually said there was no other way to do it. When I finally burst out in tears from the pain, however, it turned out that of course there was a different way! The woman was simply too lazy to get the other equipment out. No apology here though.
- During my cleaning, (another) hygienist nicked my gum badly, I had gauze in for 10 minutes and it remained sore and painful for a week afterward. No apology here either.
- They are also terrible about scheduling. They won't combine appts - you have to schedule a new patient exam, then a separate cleaning, then a separate appt for any fillings. And they won't let you make any of these appointments beforehand, you have to wait until after each one to schedule the next, meaning several weeks or months can go by between them. Want to schedule a cleaning in 6 months? Sorry, their computers can't do that. However, they see nothing wrong with canceling these appointments with less than 24 hours.
Really at every turn, you get this level of incompetence and rudeness. There's no reason to bother with this place, given the number of good dentists in the area - these are not people you want to trust with a drill!!
Cons: service, technique, staff...you name it. you get what you pay for