The experience in a whole was great. I don't have my new patient appointment scheduled till 6/11 but on 5/9 my crown fell off and due to work I had to wait till 5/12 to go but they got me in same day. I ended up needing the permanent tooth pulled cuz it was cracked. I would of had to come back the next day and then again this coming Friday. But the ladies looked at each step and figured out I could come back at 5 and get it all done same day which helps not to have to miss work this week. The only complaints are I wasn't fully numb when she first tried pulling the tooth and it hurt so bad and the other was I went back in on Saturday 5/14. And I'm glad they checked that I didn't have dry rot but I kept telling them that's the pain medication they gave was not working and did not take away the pain and also made me nauseous, but didn't give me anything new to take for Pain. So here it is early Monday morning and I am in so much pain but have nothing to take for it!